Retailer Terms and Conditions

NEW ACCOUNTS: All new accounts are prepaid. Credit terms will be considered on an individual basis.

ORDERING: Opening order minimum of $250. Reorders under $250 will incur a $5.00 under minimum charge (for United States customers only).

Order cancellation must be received in writing 5 days prior to the scheduled ship date. Orders shipped prior to notification of cancellation are buyer’s responsibility. Orders for immediate shipment may not be cancelled.

PAYMENT: Net 30 days for credit accounts. Past due accounts are subject to an interest charge of 1.5% per month, 18% annually. Buyers agree that if invoices are not paid in accordance with terms they will pay all costs for collection, including attorney’s fees.

Credit Card Surcharge: Beginning January 1, 2023, all credit card transactions will be assessed a 3% surcharge (for US dollars only).

BACKORDERS: Guidecraft does not automatically cancel backorders. All backorder shipments are subject to the same terms and conditions as initial order.

DROP SHIPMENTS: Guidecraft will drop ship any items(s) directly to your customer. A $5.00 drop ship fee will be assessed per order (only available in the United States).

CUSTOMER SERVICE: Shipping errors and/or damages must be reported within 7 days of customer’s receipt of goods for credit or product replacement. Defective product will be replaced for up to one year from customer’s receipt of goods. No returns on overstocks.

CATALOGS: First 25 free of charge. Catalogs in excess of 25 will incur freight charges.

FREIGHT: All United States orders will ship FOB Winthrop, MN 55396 or Mocksville, NC 27028 and will ship via UPS, FedEx Ground or Common Carrier. All orders shipped from The Netherlands will ship FOB from Tilburg, The Netherlands, 5000 via DPD, DHL or Common Carrier. All orders shipped from China will ship FOB from Qingdao beginning January 1, 2024. 

Guidecraft will ship your orders prepaid using the carriers mentioned above. Service for these charges will be added to your invoice. Guidecraft has contracts with several carriers and will attempt to select the least expensive carrier; however, we cannot guarantee that the least expensive carrier will always be located or used for a particular route or delivery. You are encouraged to specify your own carrier and have the shipping charges billed directly to you from the freight carrier (*The Netherlands not included).

  • Business-to-Business Shipments: Unless specifically directed, Guidecraft will ship all Business-to-Business shipments via common carrier, enlisting no special services.
  • Business-to-Consumer Shipments: Drop ships on your behalf to individuals will be shipped by common carrier using Residential delivery rates. No other special services will be specified (*The Netherlands not included).
  • Special Services: Please keep in mind that if special services are required we ask that you let us know at time of order by noting these requirements on your purchase order so these services can be billed at time of shipment. If additional services are requested or performed by the carrier, these services can result in additional charges. Common additional services encountered in our industry include, but are not limited to, residential delivery, inside delivery and lift gate service. If these services are not noted, but are deemed required by the carrier, a special freight adjustment invoice will follow your original invoice. These additional charges are the buyer’s responsibility.
  • Free Freight Program: Orders of $2,500 or more will be shipped FFA to a single destination within the continental United States. The program cannot be combined with any other discounts, programs or special offers. On qualifying FFA orders, Guidecraft reserves the right to hold orders pending minimum value requirements and/or to cancel backorders. Items that ship via LTL do not qualify for the Free Freight Program.